Technical
The majority of our team have spent many years in the Mobile Telecommunications industry and have previously worked for some of the major players in the market. Someone will always be able to assist a customer and if we cant find the answer, we have a direct line into the networks support teams, so accurate information is never too far away.
Billing
Understanding network billing can be an arduous task, have you got the right products, bundles or packages, the costs arent what you were expecting, and so on? Thats where we come in. We will talk to the networks, resolve the difficulty and then advise the customer accordingly.
Retention
Having achieved savings for a business we will continue to be a valued partner to ensure they continue to benefit from the best available packages in the market. Holding annual reviews when an existing package is eligible is an important part of our support.
Support
The support infrastructure offered by The Bottom Line (GB) Ltd puts our competitors in the shade. We hold special status with the Networks due to the volume and quality of business we put their way, but we are still able to offer one-to-one advice and support in many areas, sometimes well beyond the call of duty. Often we find ourselves out on site because our customers appreciate that personal touch.
Because our people specialise in areas such as IT, Finance, Billing, Technical and even legal matters we can support you in numerous ways, our established direct links with the networks enable us to offer industry leading service and support dealing with issues on our customers behalf that otherwise would probably have resulted in frustration or confusion, not to mention a drain on their precious time.
To summarise, we understand our customers and we understand what we need to do, not only to offer immediate savings for our customers but to embark on a long term and meaningful business partnership based upon delivering the right solutions in every respect.